ALERTS

Effective Wednesday, March 18, our office will be closed to public access.

Our operations will be ongoing and staff will be available for customer care by phone.

 

MAKING PAYMENTS

Our online bill pay system can be used to make your bill payments electronically. You can also pay by mail, phone 972-843-1375 / 972-853-4630, or office night drop.  Please make sure to include your information (service address or account number) when leaving payments in the night drop.

SERVICE APPLICATIONS

If you are needing to establish new water service with us, please use the online Customer Service Agreement form in the Customer Service/New Service Request Page.  Payments for new meter installs, service account deposit and inspection fees can be paid by mail or by phone 972-853-4630.  Please fax, email or mail a copy of your signed warranty deed or rental/lease agreement to 972-853-0060 / mywater@copevillewater.com 

CUSTOMER CARE

We will still be available by calling 972-853-4630 to help you with any issues.

 

We are sorry for any inconveniences this may bring and we will reopen to customers as soon as possible.

 

Effective Wednesday, March 18, our office will be closed to public access.

Our online bill pay system can be used to make your bill payments electronically. You can also pay by mail, phone 972-843-1375 / 972-853-4630, or office night drop. If you are needing to establish new water service with us, please use the online Customer Service Agreement form in the Customer Service/New Service Request Page. We will still be available by calling 972-853-4630 to help you with any issues. We are sorry for any inconveniences this may bring and we will reopen to customers as soon as possible.